Crescent Beach Marina (“we,” “our,” or “us”) is committed to protecting the privacy, security, and accuracy of all personal information collected from individuals who visit our website, contact us, or use our marine services. This Privacy Policy explains what information we collect, how we collect it, how it is used, and the circumstances under which it may be shared.

By using our website or providing personal information to us, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

1.1 Information You Voluntarily Provide

This includes, but is not limited to:

• Name
• Mailing address
• Email address
• Phone number
• Vessel information
• Service request details
• Payment or billing information when paying for services

This information is typically collected through:

• Online forms
• Email communication
• Phone communication
• Service bookings
• In-person interactions at our location

1.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of access
• Cookies and similar tracking technologies

This information helps us improve website performance, security, and user experience.

2. How We Use Personal Information

Crescent Beach Marina uses collected information for the following purposes:

• To provide and manage marine services
• To communicate regarding appointments, updates, invoices, and service-related notifications
• To respond to inquiries, requests, and customer support needs
• To process payments and maintain accurate billing records
• To improve our website, services, and customer experience
• To send optional marketing communications (only with consent)
• For safety, security, and legal compliance

We do not sell, rent, or lease personal information to third parties.

3. How Personal Information Is Shared

We may share limited information only in the following situations:

• Service Providers: Trusted third-party vendors who assist in payment processing, website hosting, or administrative services (bound by confidentiality obligations)
• Legal Requirements: If required to comply with laws, regulations, or legal processes
• Business Operations: For the protection of our rights, property, safety, or customers in good-faith situations

IMPORTANT: SMS Information

SMS consent data and phone numbers are never shared with any third parties or affiliates for marketing purposes. SMS data is used only for the communications you consent to receive.

4. SMS Communications and Disclosures

If you agree to receive SMS messages from Crescent Beach Marina, the following terms apply:

If you consent to receive SMS from Crescent Beach Marina, you agree to receive service updates, appointment reminders, scheduling confirmations, safety notifications, and customer support SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.

We do not share SMS consent or phone numbers with third parties or affiliates for marketing.

5. Cookies and Website Tracking

We may use cookies, web beacons, and analytics tools to:

• Improve website functionality
• Track user preferences
• Enhance performance and security
• Analyze website traffic patterns

You may adjust your browser settings to refuse cookies, though some features may not function correctly.

6. Data Security

Crescent Beach Marina takes reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no method of internet transmission is completely secure.

7. Children’s Privacy

Our services are not directed to individuals under 13 years old. We do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted promptly.

8. Your Choices and Opt-Out Rights

You may:

• Opt out of email or SMS communications at any time
• Request access to or correction of your personal information
• Request deletion of your information where legally applicable

To opt out of marketing emails or general communications, please contact us at:

info@crescentbeachmarina.com or 604 538-9666

9. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review the policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the “Last Updated” date will be revised accordingly. Continued use of our website or services after changes are posted indicates acceptance of those changes.

For questions or concerns regarding this Privacy Policy or your personal information, please contact us:

Crescent Beach Marina
12555 Crescent Road, Surrey BC V4A 2V4
Email: info@crescentbeachmarina.com
Phone: 604 538-9666

December 15, 2025